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Conference Abstracts

Collaborative Care – working with community to plan primary health services.

Author:

Richard Colbran

NSW Rural Doctors Network, NSW, Australia, AU
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Abstract

Introduction: The Collaborative Care Project was developed as a result of ongoing partnerships with Western NSW, Far Western and Murrumbidgee LHDs, Far Western NSW and Murrumbidgee PHNs and NSW Rural Doctors Network (RDN). Whilst it is acknowledged in the evidence that there are multiple innovative primary care solutions to rural health workforce challenges, little evidence exists to detail successful workforce models of care to meet the health requirements of small rural communities, including the integration of primary care and acute care services. The Collaboration works with five rural communities in NSW facing challenges in service access and sustainability to develop effective primary health care service and workforce models.

Aims, Objectives, Theory or Methods: The Project aims to invest in building relationships and trust and facilitate improved coordination to enable the development of collaborative solutions that improve service access and quality and may lay the foundation for longer term sustainability. Data gathering methods include synthesises of field observations and experiences of community and jurisdictional partners and community members in implementation of the regional models.

Highlights or Results or Key Findings: Engaging communities around a common understanding of issues and goals related to their primary health services has enabled development, testing and acceptance of new approaches. Investing in building relationships and trust and facilitating improved coordination enables collaborative solutions to be developed that improve service access and quality and may lay the foundation for longer term sustainability. The Primary Health Workforce Planning Framework developed in consultation with more than 50 organisations has been useful in guiding discussion and action at each stage of the project.

Conclusions: When working on the issue of primary health workforce and service provision for a community, there are a wide range of factors to consider and potential areas of activity if solutions are to be long-lasting and provide more than a short-term response to an immediate need. Implementing and securing acceptance of new solutions is difficult unless community are involved in making decisions.

Implications for applicability/transferability, sustainability, and limitations: Collaborative community centred planning helps build sustainable health workforce models but takes time and investment to build strong partnerships and strengthen coordination. Delegates to learn how these five models aim to address persistent rural health workforce challenges in an integrated way.

How to Cite: Colbran R. Collaborative Care – working with community to plan primary health services.. International Journal of Integrated Care. 2022;22(S3):50. DOI: http://doi.org/10.5334/ijic.ICIC22020
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Published on 04 Nov 2022.

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